Shipping policy
Shipping and Delivery
We aim to make receiving your HUVE order simple, reliable and fast.
Order Processing
All orders will be processed within 24 hours of receipt.
Processing does not necessarily mean dispatch. Pre-orders will be dispatched when the relevant stock becomes available.
Where We Ship From
Orders are generally fulfilled based on their delivery destination:
- Australian orders are fulfilled from local Australian stock.
- United States orders are fulfilled from local US stock.
- Orders to other countries are fulfilled through our global distribution network.
Pre-orders and orders for new stock may be fulfilled through our global distribution network while stock is en route to our local Australian or US distribution centres. In these cases, international delivery and tracking timeframes may apply.
Estimated Delivery Times
Typical delivery times are:
- Australia: 1–3 business days when fulfilled from local stock
- United States: 1–3 business days when fulfilled from local stock
- Global distribution: approximately 1–2 weeks, depending on the destination
Business days exclude weekends and public holidays.
Tracking Your Order
For Australian and United States orders fulfilled from local stock, a tracking number will typically be provided within 24 hours of receiving your order.
For orders fulfilled through our global distribution network, tracking will begin once the package arrives in the destination country. This may take up to one week, so tracking updates may not appear immediately after dispatch.
Delivery Estimates
Delivery times are estimates and begin once your order has been dispatched. Actual delivery times may be affected by the destination, customs processing, public holidays, weather conditions or delivery carrier delays.
Delivery Address
Please check that your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Delivery Enquiries
If your order has not arrived within the estimated delivery period, or you have any questions about its delivery, please email support@huve.com.au and include your order number.
